Administration- more hindrance than help
October 23rd 2007 10:48
Oh admin, you keep the system running but my God you're a nightmare if anyone ever needs to deal with you directly! Truly a master of Pass The Buck, you can have hapless soul bouncing back and forth between staff for hours before they give up and go home, non the wiser as to how to solve their problems. Having recently experienced this lack of administration, I set out to reassure myself that it wasn't just a nasty joke on me and that there were others out there who were suffering like me. I found more like me, and I will share with you their experiences, but let's get the ball rolling with mine.
I couldn't find the info I was looking for and a certain website so I phoned the office that dealt with my topic. I had been trying to call from Thursday but all I kept getting was the answering machine. Come Monday and the phone STILL wasn't being answered so I sent off and email and fished around for another number that dealt with the same issue. The lady that answered sounded like she had just woken up and got snappy at me when I misunderstood her question and thus answered it incorrectly. She pointed me in the right direction but I think I might need to call again because I'm still missing information. I have no clue if my phone calls or email to Person A were ever received.
A big part of administration is paper work despite us being Generation We Live in the Digital Age. An even more exiting part of administration is finding out your paper work was mishandled and as such your request will not be granted, you've missed out and you're facing some sort of default notice when in fact, you did not default. May sound like a total nightmare but it’s actually quite common place. The Research Rodents discussed it quite casually and even had similar experiences, so your theory of these just being on-offs just went out the window.
But Wynona, I can here you thinking, administration isn't just about sending people and paperwork in random directions, and it’s also about misinformation. Quite right you are my dear, which is why 'correct at the time of publication' has been turning up in disclaimers left, right and centre. Never mind that the publication is form 25 years ago- it was correct then and we expect you to find a way to make it work for you now. Oh and that's assuming there was a publication to begin with.
Let's say you have more than one commitment in your life and you'd like to find out about some deadlines and expectations so that you can work them into the rest of your life. You ask the person that sets such criteria to tell you what they expect so that you can commence synchronizing them into your existing routine but lo and behold, they have no clue what’s going on. Yes dear citizen, just because they want you to hold a conversation in Italian sometime this month does not mean they know when, for how long your conversation should last, what you will be marked on or what your conversation should cover. But should you dare to not turn up for this assessment or meet the criteria, rest assured that you will fail and this will go on your permanent record. Just another day in the Kafkaesque world of admin ladies and gentlemen.
I couldn't find the info I was looking for and a certain website so I phoned the office that dealt with my topic. I had been trying to call from Thursday but all I kept getting was the answering machine. Come Monday and the phone STILL wasn't being answered so I sent off and email and fished around for another number that dealt with the same issue. The lady that answered sounded like she had just woken up and got snappy at me when I misunderstood her question and thus answered it incorrectly. She pointed me in the right direction but I think I might need to call again because I'm still missing information. I have no clue if my phone calls or email to Person A were ever received.
A big part of administration is paper work despite us being Generation We Live in the Digital Age. An even more exiting part of administration is finding out your paper work was mishandled and as such your request will not be granted, you've missed out and you're facing some sort of default notice when in fact, you did not default. May sound like a total nightmare but it’s actually quite common place. The Research Rodents discussed it quite casually and even had similar experiences, so your theory of these just being on-offs just went out the window.
But Wynona, I can here you thinking, administration isn't just about sending people and paperwork in random directions, and it’s also about misinformation. Quite right you are my dear, which is why 'correct at the time of publication' has been turning up in disclaimers left, right and centre. Never mind that the publication is form 25 years ago- it was correct then and we expect you to find a way to make it work for you now. Oh and that's assuming there was a publication to begin with.
Let's say you have more than one commitment in your life and you'd like to find out about some deadlines and expectations so that you can work them into the rest of your life. You ask the person that sets such criteria to tell you what they expect so that you can commence synchronizing them into your existing routine but lo and behold, they have no clue what’s going on. Yes dear citizen, just because they want you to hold a conversation in Italian sometime this month does not mean they know when, for how long your conversation should last, what you will be marked on or what your conversation should cover. But should you dare to not turn up for this assessment or meet the criteria, rest assured that you will fail and this will go on your permanent record. Just another day in the Kafkaesque world of admin ladies and gentlemen.
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